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Support

Need a hand with LightKit Pro?

For installation help, beta feedback, account questions or general inquiries, contact support@lightkitpro.com.

Email support Read the quick-start guide

LightKit Pro is independently developed. Support is handled directly by the developer, and response times may vary during beta.

Report a bug

The more detail you send, the faster a problem can be reproduced and fixed. Please include:

  1. 01Your LightKit Pro version.
  2. 02Your Windows or macOS version.
  3. 03Your computer model, graphics hardware and memory, if known.
  4. 04What you were trying to do.
  5. 05The steps that reproduce the problem.
  6. 06What you expected and what happened instead.
  7. 07A screenshot or short recording, if helpful.

Before you attach files

Only attach scene files or logs you're comfortable sharing. Remove confidential information and client material first. Never send passwords, payment-card details or access codes.

Email a bug report

Other places to look

Troubleshooting Start-up, slow previews, scenes that won't open. System requirements Windows and macOS guidance for the beta. FAQ Platforms, accuracy, exports and the free beta.